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Feedback feefo 91% positive feedback

Service Reviews - 91%

Excellent (24)

Good (5)

Poor (1)

Bad (1)

Ratings Guide: Excellent Good Poor Bad

MYSTERY

She spent time with me working out all the finer details. The original destination I didn’t want to go to and the flights were not very nice times. So she talked through other destinations and flight times.

10-May-2019

MYSTERY

The person (Kate) who helped me with the booking and purchas was extremely helpful. The only issue I had was being told a bus from the airport would be available but wasn't, the taxi cost was expensive.

12-Mar-2019

MYSTERY

I did not think it was value for money with all the extras ie hand luggage on Ryanair. Transfers to and from the hotel from the airport were expensive even though I prebooked also on the Berlin trip breakfast had to be added and that was also expensive.

08-Mar-2019

MYSTERY

The hotel booked for us was very bad and in a bad state and very dirty! It felt like we was in a hostel but a bad one.

08-Mar-2019

MYSTERY

Wet helpful staff. Thanks chris ***

06-Feb-2019

MYSTERY

Haven't taken the break yet, but the process of booking it has been chequered.
Although the agent was polite and helpful, I have had to fight for a decent deal.
Was offered Poland, but not from my chosen airport, so no good.
Then was offered Dublin from chosen airport, acceptable.
Hotel was advertised as city centre, it was about 9 km the other side of the city, not acceptable.
Flights were and still are, ridiculous. Don't get into Dublin until 10.15 pm ....that's the first night. I get the day and second night and then have to leave the hotel at 5.00am to catch the plane back, not very good.
After many emails, I've been offered an hotel in the actual city centre which is much better.
I do realise that these are low budget deals, however, it would be better to make the break, if it involves flights, to be actually worth packing for! I'm going to an English speaking country........I dread to think how it would have been if we'd landed in Poland late at night, had to take a train, then a tram to our hotel at that time of night and had to struggle with any language barriers.
I will use Groupon again, indeed, your local deals/ breaks are very good, but I will not use this weekender mystery break again. Thank you for letting me give feedback.

05-Feb-2019

MYSTERY

Initially once told what my draw holiday was i wasn't keen so asked for another destination wasn't too keen on that one either. Enquired after one i would like unfortunately that was not available. We agreed for me to think it over and Gautum the customer sales person would call me back Sunday afternoon. Early Sunday morning i received a voicemail from a very excited Gautum who said he was pleased for me and that someone had swapped their destination which was the one i wanted. I was so pleased. Mind you i had to pay an additional supplement for the flights but i didnt mind bcos it might i would basically have 2 full days and late afternoon in Barcelona in a 4* hotel 🤗 so big thanks to Gautum who made it all possible👍

27-Jan-2019

MYSTERY

We were extremely happy with our mystery break and felt that the agent, David, was very professional and patient allowing us to think about options to take wherever possible, given that it had to be decided at that very time. We would have like to have choices about the train sector and would have been happy to pay for a different time rather than being allocated a time and a specific train. We are yet to have our holiday.

26-Jan-2019

XMAS MARKET MYSTERY

Customer service was fine and we very much enjoyed the short trip to Rome. It was good value for money although we had to pay extra to change our flights to later ones so we got a reasonable amount of time in the city. The hotel was fine and only a couple of metro stops from the centre but a 15 min walk to the metro station.

04-Jan-2019

ROME

Very efficient service - document backup of booking very expedient. Very good service from booking agent and looking forward to hopefully the same standard of service while on holiday in Rome

20-Nov-2018

VENICE & LAKE GARDA

straight forward and helpful

17-Nov-2018

MYSTERY

Evan was very very helpful, he listened and accommodated my needs .
Good job regards Dave Driver

16-Nov-2018

RIGA

Everything was as expected
The hotel was excellent and the flights were great
Very good value for monry

15-Nov-2018

PRAGUE & KRAKOW

Very easy to deal with and were able to answer any requests/queries without problems

09-Nov-2018

VENICE

Booked a for a 4 day holiday and weekender suggested adding breakfast to the booking for a minimal cost. They also ensured that our return flight was late, to enable us make the most of the last day. Both Turned out to be very good ideas and we will definitely use weekender again

08-Nov-2018

BARCELONA SPA

I am happy with the service provided, which was professional and efficient, and speedy. I hope that I will enjoy my break as well, when I go.

31-Oct-2018

GERMAN CHRISTMAS MARKET

Really helpful service

16-Oct-2018

BUDAPEST

First class made it so easy

07-Oct-2018

MYSTERY

Good customer service

03-Oct-2018

PRAGUE

A very friendly and efficient service with no pressure to sell me more than I wanted. Thank you. Looking forward to our trip to Prague.

03-Oct-2018

ICELAND

Justin at Weekender Breaks organised our trip on the phone. He was clear, informative and very patient when dealing with my timing and decision making problems. Phone calls and emails were prompt and very courteous. Overall, a very good booking experience. Thank you.

27-Sep-2018

MYSTERY CHRISTMAS MARKET

Very pleased with the service that I received from Weekender Breaks. This is the second time I have travelled with them and would book again

25-Sep-2018

GERMAN CHRISTMAS MARKET

Brilliant.Very helpful.Will definitely use again.

11-Sep-2018

BUDAPEST

Helped with everything from booking the hotel,flight, transfers weekender breaks dealt with everything all I had to do was check in 😊 excellent service x

10-Sep-2018

PRAGUE & BERLIN OR BUDAPEST

I made a mistake booking online, Paul sorted it all out and explained a d improved the break to come. I was very reassured by the phone call to Weekender.

04-Sep-2018

ROME,FLORENCE & VENICE

Mike was very helpful and answered all my questions. I would recommend this service.

29-Aug-2018

ROME,FLORENCE & VENICE

We were disappointed about the flight times so they gave us earlier flights

28-Aug-2018

KRAKOW

Changed our hotel to accommodate our needs.

27-Aug-2018

GERMAN CHRISTMAS MARKET

Mike was very helpful we had the break sorted in minutes I have emailed him as they have me down as miss porter when I am mrs Porter just so it is correct on airline forms otherwise I won’t be allowed on the aeroplane

05-Aug-2018

LAKE GARDA

I liked the fact that you could speak to someone with queries and that they responded to emails and took note of what was said in those emails. I would use them again to book breaks.

10-Jul-2018

LAKE GARDA

The customer service agent was very polite and professional in dealing with the purchase of our break

26-Jun-2018

ROME AND VENICE

Very helpful, knowledgeable and courteous. Justin took great care to explain my options and ensure I received what I had requested.

13-Jun-2018