The hotels were sub standard as was the travel arrangements, when we complained we were told cant help, spent hundreds of pounds to make it bearable
The hotel was as advertised. Good location, clean and tidy. We had to pay for breakfast but it was worth it. The flight times were awful so we had to pay more to upgrade. The included transfers were unorganised and late. Rome itself was amazing and everything we expected and more. I would still recommend this package but a bit more information on the transfers would have been better and more choice on the flights as we live in Bristol and could only fly from stansted.
She spent time with me working out all the finer details. The original destination I didn’t want to go to and the flights were not very nice times. So she talked through other destinations and flight times.
The person (Kate) who helped me with the booking and purchas was extremely helpful. The only issue I had was being told a bus from the airport would be available but wasn't, the taxi cost was expensive.
I did not think it was value for money with all the extras ie hand luggage on Ryanair. Transfers to and from the hotel from the airport were expensive even though I prebooked also on the Berlin trip breakfast had to be added and that was also expensive.
The hotel booked for us was very bad and in a bad state and very dirty! It felt like we was in a hostel but a bad one.
Wet helpful staff. Thanks chris ***
Haven't taken the break yet, but the process of booking it has been chequered. Although the agent was polite and helpful, I have had to fight for a decent deal. Was offered Poland, but not from my chosen airport, so no good. Then was offered Dublin from chosen airport, acceptable. Hotel was advertised as city centre, it was about 9 km the other side of the city, not acceptable. Flights were and still are, ridiculous. Don't get into Dublin until 10.15 pm ....that's the first night. I get the day and second night and then have to leave the hotel at 5.00am to catch the plane back, not very good. After many emails, I've been offered an hotel in the actual city centre which is much better. I do realise that these are low budget deals, however, it would be better to make the break, if it involves flights, to be actually worth packing for! I'm going to an English speaking country........I dread to think how it would have been if we'd landed in Poland late at night, had to take a train, then a tram to our hotel at that time of night and had to struggle with any language barriers. I will use Groupon again, indeed, your local deals/ breaks are very good, but I will not use this weekender mystery break again. Thank you for letting me give feedback.
Initially once told what my draw holiday was i wasn't keen so asked for another destination wasn't too keen on that one either. Enquired after one i would like unfortunately that was not available. We agreed for me to think it over and Gautum the customer sales person would call me back Sunday afternoon. Early Sunday morning i received a voicemail from a very excited Gautum who said he was pleased for me and that someone had swapped their destination which was the one i wanted. I was so pleased. Mind you i had to pay an additional supplement for the flights but i didnt mind bcos it might i would basically have 2 full days and late afternoon in Barcelona in a 4* hotel 🤗 so big thanks to Gautum who made it all possible👍
We were extremely happy with our mystery break and felt that the agent, David, was very professional and patient allowing us to think about options to take wherever possible, given that it had to be decided at that very time. We would have like to have choices about the train sector and would have been happy to pay for a different time rather than being allocated a time and a specific train. We are yet to have our holiday.
XMAS MARKET MYSTERY
Customer service was fine and we very much enjoyed the short trip to Rome. It was good value for money although we had to pay extra to change our flights to later ones so we got a reasonable amount of time in the city. The hotel was fine and only a couple of metro stops from the centre but a 15 min walk to the metro station.
Very efficient service - document backup of booking very expedient. Very good service from booking agent and looking forward to hopefully the same standard of service while on holiday in Rome